For orders processed through Waffo, Waffo.com Limited acts as Merchant of Record and authorized reseller. Nimmerce is the product provider and remains responsible for the product, access, functionality, documentation, and product support.
1. Scope and contracting roles
These Terms of Service (“Terms”) are an agreement between you and the Nimmerce product provider identified in your checkout, order confirmation, or merchant profile (“Nimmerce”, “we”, “us”). By creating an account, starting a trial, clicking a purchase button, or using a Nimmerce product, you accept these Terms.
When Waffo processes an order, your purchase transaction is also governed by the Waffo Buyer Terms. Waffo handles payment processing, transaction receipts, applicable transaction taxes, payment-related support, refunds, and chargebacks. These Terms govern your use of the product.
2. Orders, prices, taxes, and payment
Product name, plan, features, billing period, price, currency, taxes, renewal terms, and any trial are displayed before purchase. You must review those details before submitting the order. The final amount shown at checkout is the amount you authorize Waffo to collect.
Waffo may use third-party payment providers and may apply fraud, sanctions, and compliance checks. We do not receive or store your full card number. An order is complete when payment is accepted and an order confirmation is issued.
3. Digital delivery
Nimmerce products are delivered electronically. Access normally begins immediately after successful payment through an account activation, license key, download, installation link, or other method shown at checkout. Your device, browser, store platform, and network must meet the disclosed technical requirements.
If access is not delivered or does not work, follow the steps in our Delivery and Cancellation Policy. Beginning a download, activating a license, or receiving immediate access may affect a statutory cooling-off right where applicable.
4. Accounts and license
Subject to payment and compliance with these Terms, Nimmerce grants you a limited, non-exclusive, non-transferable, revocable right to use the purchased product for your own business and only within the plan limits shown at checkout. You retain ownership of your store content and data.
You are responsible for accurate account information, secure credentials, activity under your account, and lawful use. You may not share access beyond the licensed users or stores, sell or sublicense the product, remove ownership notices, or copy, modify, reverse engineer, or create derivative works except where applicable law does not allow that restriction.
5. Trials, subscriptions, renewals, and cancellation
A subscription renews automatically for the billing period shown at checkout until canceled. Waffo charges the then-current price and applicable taxes using your selected payment method. Any price change will be disclosed in advance where required by law.
You may cancel through the Waffo Buyer Portal or the cancellation method in your order confirmation. Submit cancellation at least 48 hours before the current billing period ends. Cancellation takes effect on the next billing date; access continues until the end of the paid period unless we state otherwise. Unused time is not normally refundable, subject to mandatory law and our Refund Policy.
6. Acceptable use
You must not use Nimmerce to:
- violate law, sanctions, export controls, or another person’s rights;
- process fraudulent, deceptive, infringing, abusive, or illegal activity;
- distribute malware, probe vulnerabilities, bypass security, disrupt service, or overload infrastructure;
- obtain unauthorized access to accounts, systems, payment data, or personal information;
- misrepresent identity, product origin, purchase eligibility, or transaction purpose;
- resell, sublicense, scrape, or commercially exploit Nimmerce outside the rights granted by your plan.
We may investigate suspected misuse and restrict or suspend access when reasonably necessary to protect users, Nimmerce, Waffo, payment networks, or the public. Where practical, we will provide notice and an opportunity to correct the issue.
7. Product support and service changes
Nimmerce handles product setup, access, compatibility, configuration, and technical support. Waffo handles payment, receipt, refund, and chargeback questions. Use the support route shown in your product account or order confirmation so your request reaches the correct team.
We aim to acknowledge ordinary product issues within two business days, urgent access issues within 24 hours, and credible security, fraud, or major outage reports within 12–24 hours where feasible. These are response targets, not guaranteed resolution times.
We may improve, replace, or discontinue features. For a material reduction to a paid product, we will provide reasonable notice and any remedy required by applicable law.
8. Privacy and data
Our Privacy Policy explains how Nimmerce handles account, product-use, and support data. Waffo separately controls payment, tax, fraud-prevention, and transaction data under the Waffo Privacy Policy. Each party acts as an independent controller for the information it processes for its own purposes.
9. Intellectual property and feedback
Nimmerce and its licensors own the product, documentation, brands, and related intellectual property. These Terms grant a right to use the product, not ownership. If you provide feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.
10. Warranties and liability
We provide the product with reasonable care and skill. Except for rights that cannot legally be excluded, the product is provided “as is” and “as available,” and we do not promise uninterrupted or error-free operation or results from business decisions made using the product.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or lost profits, revenue, goodwill, or data. Nimmerce’s total liability relating to a paid product will not exceed the amount paid for that product during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law or to fraud, willful misconduct, death or personal injury caused by negligence, or other liability that cannot be limited.
11. Suspension and termination
You may stop using the product at any time; canceling a subscription prevents future renewals but does not automatically create a refund. We may suspend or terminate access for material breach, non-payment, unlawful use, security risk, or where required by Waffo, a payment network, or law. We will use proportionate measures and give notice where reasonably possible.
12. Consumer rights, changes, and disputes
Nothing in these Terms limits mandatory consumer protections. We may update these Terms for legal, security, operational, or product reasons. Material changes apply prospectively and will be communicated where required. The law and courts that apply depend on the product provider details and mandatory rules disclosed for your order; mandatory consumer rights in your country remain unaffected.
13. Contact
For product support, contact support@nimmerce.com. The provider’s legal name and registered address are shown at checkout, in your order confirmation, or inside your Nimmerce account. For payment or refund questions, use the Waffo Buyer Portal or Waffo support route included with your order.