For a purchase processed by Waffo, submit the refund request through the Buyer Portal link in your order confirmation or through Waffo support. This allows Waffo to verify the payment and return approved funds to the original payment method.
1. How to request a refund
Provide the order number, purchaser email, product name, reason for the request, and relevant evidence such as screenshots or error details. Do not include full card details. Waffo may ask Nimmerce to confirm delivery, product behavior, or support history before deciding the request.
2. When a refund may be approved
Subject to the Waffo Buyer Terms and mandatory law, Waffo may approve a full or partial refund where:
- the product is materially defective or not materially as described and Nimmerce cannot provide a reasonable fix;
- paid access was not delivered or remains inaccessible because of a verified technical issue;
- the transaction was unauthorized, duplicated, or processed for the wrong amount;
- Nimmerce or Waffo explicitly offered a refund for the order; or
- applicable law requires a refund or statutory remedy.
3. Requests normally not eligible
A refund is not normally provided for change of mind after digital access has started, failure to use the product, failure to cancel before renewal, incompatibility with an undisclosed or unsupported environment, breach of the license or acceptable-use rules, or dissatisfaction caused by a third-party platform outside Nimmerce’s reasonable control. Mandatory consumer rights always prevail.
4. Digital content and cooling-off rights
If you ask for immediate digital delivery, you may be asked to acknowledge that a statutory cancellation right can end once download, activation, or access begins. Where mandatory law provides a 14-day withdrawal right and that right has not been validly waived or lost, Waffo will honor it in accordance with applicable law.
5. Subscription renewals and cancellation
Cancel through the Waffo Buyer Portal or the method in your order confirmation at least 48 hours before the current billing period ends. Cancellation applies to the next billing date. Amounts already charged and unused portions of a subscription are not normally refundable, except where the eligibility rules above or mandatory law apply.
6. Decision and refund timing
Waffo determines payment refunds for Waffo-processed orders. If approved, Waffo returns the refund to the original payment method, normally within 14 business days. Your bank or payment provider may take additional time to display the credit. Taxes, currency conversion, and bank fees are adjusted as required by law and payment-network rules.
7. Payment disputes
Please contact Waffo or Nimmerce before starting a chargeback so the issue can be investigated promptly. Nothing in this policy prevents you from exercising a lawful payment-dispute or consumer right. Fraudulent or abusive refund and chargeback activity may lead to access restrictions.
8. Support responsibilities
Nimmerce handles product defects, access, compatibility, and technical troubleshooting. Waffo handles payment status, receipts, refund processing, and chargebacks. Email support@nimmerce.com for technical issues and use the Buyer Portal for payment issues.